Returns & Quality Guarantee
Our commitment to flawless stitch density, vibrant print calibration, and prompt resolution.
The Lucky Embroidery Stitch Guarantee
Every customized garment passes through strict triple-point inspection: thread tension check, trimming audit, and pantone shade verification before leaving our Leeds workshop. If we make a defect, we reprint or re-embroider immediately.
Customized & Decorated Garments Policy
Due to the bespoke nature of customized uniforms (garments permanently embroidered or heat-transfer printed with your company logos or personalized names), items cannot be returned or refunded for change of mind or sizing mistakes once approved.
We provide comprehensive garment sizing guides and physical fabric swatch samples prior to volume production to guarantee correct sizing.
Defective or Incorrect Orders
In the unlikely event that your order arrives with manufacturing defects, garment flaws, or decoration that deviates from your signed-off digital proof:
- Notify our quality team within 7 working days of receiving delivery.
- Email clear photographs of the defect and your order reference to [email protected].
- Our production manager will review the claim within 24 hours. Validated defective garments will be re-produced and dispatched on priority express delivery or credited in full.
Plain (Undecorated) Garment Returns
Plain sample garments ordered without decoration may be returned within 14 days of receipt, provided they are in unworn, unwashed, brand-new condition with original brand tags and packaging intact. A standard 15% restocking fee may apply for warehouse processing.
Need Assistance With An Existing Order?
Our customer service specialists are available Monday to Friday from 8:30am to 5:30pm to assist with any order queries.
Lucky Embroidery Services Ltd. • Quality Management Division