Privacy Policy

1. Information We Collect

When you use Lucky Embroidery Services, we collect necessary business details to process quotes, produce digitized proofs, and fulfill customized workwear orders:

• Contact details: Name, business email, telephone number, and delivery addresses.
• Branding assets: Vector logos, PDF proofs, PMS/Pantone color references, and embroidery placement notes.
• Order records: Garment styles, sizing breakdown, stitch counts, and invoice histories.
• Technical data: IP addresses, cookie session identifiers for cart preservation, and browser information.

2. How We Use Your Data

Your data is strictly utilized for commercial order fulfillment:

• Digitising logo files and preparing photorealistic 3D proof renders for approval.
• Physical garment decoration, packing, and courier dispatch tracking.
• Communicating order status updates, proofs, invoices, and accounting records.
• Improving customer service and technical site performance.

3. Payment Security

We do not store complete debit or credit card details on our infrastructure. All payments are securely tokenized and processed through PCI-DSS Level 1 compliant gateway partners (Stripe / bank transfers).

4. Your GDPR Rights

Under the UK General Data Protection Regulation (UK GDPR), you have full rights to request access to your personal data, request correction of errors, or request deletion of customer account profiles and saved artwork files.

For data protection inquiries or to request data removal, please contact our Data Compliance Officer at [email protected].