Help & Knowledge Base
Frequently Asked Questions
Everything you need to know about our custom digitising process, print decoration, order turnarounds, and garment care.
We accept vector files (AI, EPS, SVG, PDF) as well as high-resolution raster files (PNG, JPG, TIFF at 300+ DPI). Our master digitiser converts your artwork into standard commercial stitch formats (.DST, .PES, .EMB) with calibrated stitch densities and pull compensation.
Still Have Questions?
Can't find the answer you are looking for? Our embroidery technicians and account managers are on hand to advise.